8e88 Privacy Policy

1. Introduction and Scope

8e88 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy describes in detail the personal information collected and processed about you when you use 8e88's website, mobile application, and related services.

This policy applies to all registered members, account applicants, and site visitors. By using the 8e88 platform, you consent to the collection and processing of information under this policy. Our services are available only to individuals aged 21 or older.

This privacy policy should be read together with our Terms and Conditions, as both documents together govern the relationship between 8e88 and its users.

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2. Information We Collect

8e88 collects various types of information to run its services properly. This information is collected either directly from you or automatically through technical processes.

2.1 Information You Provide

When registering an account or using our services, you provide the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Permanent address and national ID number (for identity verification)
• Payment account details — numbers linked to bKash, Nagad, Rocket, or Upay
• Login credentials — username and encrypted password
• Messages and attachments you send when contacting customer support

2.2 Automatically Collected Information

The following technical information is collected automatically when you use 8e88:

• Device type, operating system, and browser information
• IP address and general geographic location
• Site access times, pages visited, and session duration
• Gaming and betting activity logs — bet amounts, game types, and results
• Usage patterns collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

8e88 may collect limited information from trusted third-party service providers for identity verification or fraud prevention purposes.

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3. Purposes for Using Your Information

8e88 uses the information it collects for the following specific purposes:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals and maintaining transaction history
• Verifying identity and confirming age (21+)
• Preventing fraud, money laundering, and other illegal activity
• Providing customer support and resolving complaints
• Fixing technical issues on the platform and improving service quality
• Informing you about bonuses and promotional offers with your consent
• Complying with responsible gaming principles and protecting users

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4. Data Storage and Security

8e88 uses industry-standard security technology, including SSL encryption, to protect your personal information. Sensitive data — such as passwords and payment details — is stored in encrypted form.

Our servers and data storage systems undergo regular security audits. Only authorised staff who need the information to deliver services have access to it. We maintain data security through access controls, two-factor authentication, and internal audits.

How long data is retained depends on the type of service and applicable legal obligations. Transaction and identity-verification records may be retained for a necessary period even after an account is closed.

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5. Data Sharing and Third Parties

8e88 does not sell or rent your personal information. However, limited information may be shared in the following cases to operate our services:

5.1 Service Provider Partners

Payment processors (including mobile banking providers such as bKash, Nagad, Rocket, and Upay), game software providers, and identity-verification service providers may receive the minimum information needed to deliver their services. These partners are contractually bound to uphold 8e88's privacy standards.

5.2 Legal Obligations

Information may be disclosed when required by a court order, legal obligation, or lawful request from a government authority. In such cases, we provide only what is legally required.

5.3 Business Transfers

If 8e88's operations or assets are transferred in the future, user information may form part of that process. The receiving party will be required to comply with the obligations in this privacy policy.

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6. Cookie Policy

8e88's website and app use cookies and similar technologies. These are small data files stored in your browser or device that help the site function and improve your experience.

• Essential cookies: Required to maintain login sessions and basic functionality; these cannot be disabled.
• Functional cookies: Remember your preferences such as language or display settings.
• Analytics cookies: Help us understand which parts of the site are used most; data is collected in aggregate and anonymous form.

You can limit or disable cookies in your browser settings, though doing so may prevent some features from working correctly.

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7. Your Rights

As an 8e88 member, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your information in certain circumstances where there is no legal obligation to retain it.
• Objection to processing: The right to opt out of marketing communications.
• Data portability: The right, in some cases, to receive your information in a structured format.

To exercise these rights, you can find answers to common questions in our FAQ section or contact customer support directly.

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8. Protection of Minors

All 8e88 services are for individuals aged 21 or older only. We do not knowingly collect personal information from minors. If we become aware that a minor has registered by providing false information about their age, the relevant account will be closed immediately and the collected information will be deleted.

Responsible gaming is a core commitment of ours. Our responsible gaming policies and guidelines are available in detail on our site.

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9. International Data Transfers

Some of 8e88's services and technology infrastructure may operate on servers located outside Bangladesh. For such cross-border data transfers, we ensure applicable data protection standards are met and maintain contractual safeguards. Your information is protected to the same standard everywhere under this policy.

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10. Policy Changes

8e88 may update this privacy policy from time to time. You will be notified of significant changes by email to your registered address or via a notice on the platform. Continued use of our services after the updated policy takes effect means you have accepted the new terms.

To learn more about our service terms, user rights, and responsibilities, read our About Us page.

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11. Contact Us

For any questions about this privacy policy, requests to correct your information, or complaints, please contact our customer support team:

• 24/7 Live Chat — available directly on the platform, with support in Bengali and English
• Email: [email protected]

Our support team will process your request as quickly as possible and respond within the applicable legal timeframe.